Refund policy

Starting January 1 2024

Returns
Our policy is NO refund or exchange. 

Exchanges
All our merchandise is FINAL SALE. 

Damages and issues
Please inspect your order as soon as you receive it. If the item is defective, damaged or if you receive the wrong item, please contact us inmediatly and we will be more than happy to send you a new product, if the product you ordered is out of stock we will do a store credit valid por 60 days. 

Please note all claims and issues with orders should be reported not more than 7 days after receiving your order. After 7 days all claims and issues will be automatically dismissed. 

You can always contact us for any question via whatsapp at 908-926-3637 or at rosasnegras.customerservice@gmail.com.